Effective Date: 1st October 2011.
Ken Freight Forwarding Company Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information that helps us provide the best possible service to our customers. This includes:
- Personal Identification Information: Name, address, email address, phone number, and other contact details.
- Business Information: Company name, address, tax identification numbers, and other relevant business information.
- Transactional Information: Details about payments and shipments, including delivery address and payment methods.
- Technical Information: IP address, browser type, and browsing actions on our website for improving user experience.
2. How We Use Your Information
We use the information we collect in various ways, including:
- Process shipments and customs clearances.
- Communicate with you about your orders, transactions, and our services.
- Improve our website, services, and customer experience.
- Comply with legal obligations, including customs regulations and import/export requirements.
- Prevent fraudulent activities and secure our systems.
3. Sharing Your Information
We may share your information with trusted third parties in specific circumstances, such as:
- Service Providers: Partners who assist in delivering services (e.g., warehouses, shipping carriers, customs brokers).
- Legal Compliance: Authorities, regulatory bodies, or other parties if required by law, such as customs officials and governmental agencies.
- Business Transfers: If we merge with, acquire, or are acquired by another company, your information may be transferred to the new company.
We do not sell or rent your personal information to third parties.
4. Data Security
We take reasonable precautions to protect your data from unauthorized access, alteration, and disclosure. Our data protection practices include:
- Encryption: We use secure protocols to safeguard sensitive data.
- Access Control: Only authorized personnel can access specific data necessary for their job functions.
- Regular Audits: We monitor and review our security practices to ensure your information remains safe.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small files placed on your device to collect information on browsing behavior. You may adjust your browser settings to refuse cookies, but doing so may limit the functionality of our website.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access: You can request details about the information we hold on you.
- Correction: You can request corrections to any inaccurate information.
- Deletion: In some cases, you may request the deletion of your data, except where retention is legally required.
- Objection: You may object to certain data processing practices or withdraw consent.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Ken Freight Forwarding Company Limited
South Sudan (Juba, Nimule & Kaya Borders)
[email protected]
+211-927 096 540 || +256-772355769
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our practices regarding your personal information.